PO’d at MUA
My tuition is due in 2 weeks.
A month ago, when my financial assistance eligibility documents came through, I forwarded them on to MUA with explicit instructions. I even included pre-addressed envelopes.
And still, nothing.
When asked why the mail would take so long from Massachusetts to Oklahoma, I was told the mail to Canada can be slow and unpredictable at times.
Huh?
Let me just post the latest email here…
Hello, Ms. P.
I realize this is a busy time of year for you, but I am getting frustrated with the lack of resolution with this situation.
Allow me to cut-paste a portion of my original email to you (also found at the bottom of this thread):
I have forwarded two student loan documents that I need the school to sign to verify my financial eligibility.
Please return the “Certificate of Eligibility and Canada Student Loan Agreement” to me.
Please forward the “StudentAid BC Confirmation of Enrolment” to the pre-addressed Victoria envelope provided.
The document (“Certificate of Eligibility and Canada Student Loan Agreement”) that I need here in Oklahoma City is a multiple-sheet carbon copy form. I don’t think you can send me that from your paper copies. How am I supposed to retrieve that so I can sign it and submit it to the proper registration authority?
I have CC’d both Dr. President and School Financial Accountant on this email. Please confirm that I will be granted an extension on the March 31st, 2010 tuition deadline without financial or academic penalty.
This is not my error. This is the school’s error and I will not be held financially accountable for MUA’s mistake.
Thank you very much for your time. I hope to hear from you soon.
Sincerely,
Jennifer
And the automated response from MUA Financial Aid:
Thank you for your message. I am currently out of the office and will return on Thursday, April 1, 2010.
Huh. A day after tuition is due.
This is so unprofessional and annoying.
UPDATE: Heard from MUA this morning (both email and voicemail) and I’ve been granted time without penalty to sort out the document situation. I would still like to win the lottery in the meantime.
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March 15th, 2010 at 8:54 pm
That is so annoying. I just looked at the MUA website, and there you were!!!!
March 15th, 2010 at 9:54 pm
Ugh. My school is pissing me off too…making it almost impossible to do electives in Canada because they’re not “greenbook.” They seem to think Canadian doctors train in igloos.
Smile and nod. What else can one do?
Be well!
March 15th, 2010 at 11:43 pm
Okay, first step…breathe! *hugs*
Second step…is there anyone else at MUA that can deal with this in her absence? It’s completely ridiculous for her to be away during one of the most busy times of year and to not have a backup person to deal with inquiries.
Third step…eat something yummy. It’s for the “baby”. ;-)
March 16th, 2010 at 8:08 am
I must admit that my experience with MUA financial was all great until I got into clinicals and now it has been horrible. I am having to wait until this new batch of financial aid comes through and that makes it four months of doing nothing but working. It is really a sad situation that we are in because we both passed the Step exam on the first try and therefore MUA should be working hard for us, one would think. I hope that all my stuff is in line now, considering there is no one to help us out. Sometimes this school makes no sense what so EVER!!
March 16th, 2010 at 6:45 pm
I hope they have permission from you to use your picture on their website